Booking with Consignee/ Receiver Humber Services will contact the Consignee with a proposed delivery/collect
date via SMS or email. If this is accepted a confirmation will be sent with pre
delivery instructions.
o If Consignee is unable to take the proposed delivery/collection date, then
Customer Service will contact the Client to determine day of delivery time
windows.
o Customer Service will go through a check list with the Consignee/Receiver
▪ Size of vehicle
▪ Nearest On/Off Street parking/bay and any restrictions
▪ Security
▪ General access to premises – any obstacles such as
stairways/slopes/rough ground, building/construction works
▪ Entry to the Premises
▪ Room and floor of choice maximum 3rd floor unless suitable lift
available.
▪ Reminder of “Pre delivery preparation indoors” – removal of
furniture/ornaments/pictures/valuables and dust sheeting walkway
to room of choice.
▪ The Driving Crew will do a risk assessment prior to making the
delivery and agree an insurance disclaimer
▪ GSIT system Notification to Consignee/Receiver of Delivery Date and
Time
▪ Call on Day of Delivery to say delivery on the way.
o Customer Service hours of operation
▪ Monday to Friday - 08:00 – 16:00 Hours
▪ Route cancellation (e.g. weather, breakdown, illness) will be notified
to consignees prior to delivery.
